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The Influence of the Seller’s Performance on the Consumer Purchase of Clothes and Personal Care, Toiletries and Cosmetics Products

Denise Luciana Rieg, Fernando Cezar Leandro Scramim, Elaine Paola, Fabiana Alves Rugfino

507-525

Credit Risk Management and Financial Performance of Microfinance Institutions in Kampala, Uganda

Emenike O. Kalu, Bashabe Shieler, Christian U. Amu

153-169

Customer requirements for the continuous improvement of product-service system: a conceptual approach

Cristiane Alves Anacleto, Edson Pacheco Paladini, Caroline Rodrigues Vaz

526-544

Relationship between social media marketing practices and customer response with mediating role of brand equity dimensions: an empirical investigation

Elmira Shadi, Ailar Ebrahimi Hesari, Behzad Shahrabi

1583-1599

The role of moderation of organizational support on social capital effects on performance of lecturers

Jufrizen Jufrizen, Maya Sari, Muslih Muslih, Nadia Ika Purnama

450-469

How knowledge management mediates the strategic role of talent management in enhancing customer's satisfaction

Zeyad Faisal Al-Azzam, Atif Badri Al-Qura'an

334-354

Customer service orientation on adhesion contracts

Murielle C. G. R. Câmara, Kleber Cavalcanti Nobrega, Thereza A. B. S. Santos

060-076

Alignment of balanced scorecard perspectives with supply chain management objectives: a literature review

Thales Botelho de Sousa, Carlos Eduardo Soares Camparotti, Kleber Francisco Esposto, Fábio Müller Guerrini

1050-1070

Rework risks triggers in the Nigerian construction industry: a view of built environment professionals

Emmanuel Chididebere Eze, John Ebhohimen Idiake, Bashir Olanrewaju Ganiyu

448-472

Service value stream management (SVSM) - a case study

Delmo Alves de Moura, Victor Carneiro Bonadio

832-855

Sustainable supply chain management drivers and outcomes: an emphasis on strategic sustainability orientation in the food industries

Korosh Emamisaleh, Arshia Taimouri

282-309

Total Quality Management in the biopharmaceutical industry: "Planning and development of Quality Function Deployment (QFD) for the research and development of products and processes of human plasma derived products”

Sergio Alejandro Oviedo Albarracin

840-868

Factors affect customer satisfaction: the case of cargo delivery services

Phuong Viet Le-Hoang

1342-1356

Quality of services: an application with customer complaint data from a telecommunication company

jorge alberto achcar, Daniel Marcos Godoy

928-944

Research on the impact of firm’s innovation - driven on new product innovation performance

Yan Qu, Chun-Shuo Chen

596-614

Analysis of performance evaluation model through the balanced scorecard in a footwear industry

Leonardo Perazza, Paulo Cesar Chagas Rodrigues

24-36

Achieving job performance from empowerment through the mediation of employee engagement: an empirical study

Nidhi Shridhar Natrajan, Rinku Sanjeev, Sanjeev Kumar Singh

1094-1105

Relationship between ethical corporate social responsibility and customer loyalty: the mediating role of customers’ gratitude

Abdelsalam Adam Hamid, Maigana Amsami, Siddiq Balal Ibrahim

2194-2216

The logistics controller: the contribution of a logistics specialized professional

Fábio Henrique de Oliveira, Roberto Higashi

680-698

Interfaces between servant processes and service classification

Adriano Lopes, Kleber Cavalcanti Nóbrega, Luciana Gondim de Almeida Guimarães

045-059

An exploratory study of brand equity of a commercial bank in Vadodara, India

Ashutosh Anil Sandhe

289-302

Multidimensionality evaluation of supply chain management integration

Fernanda Paes Arantes, Maria Silene Alexandre Leite, Antonio Cezar Bornia, Pedro Alberto Barbetta

170-193

Authentic marketing pragmatic marketing (components, foregrounds, outcomes): interactions & conflicts

Zohreh Ali Esmaeili, Bahram Kheiry, Farzin Farahbod

1778-1813

The corporate governance contribution as a creation of value for commercial partnerships between service providers and logistic operators

Carlos Alberto da Rocha, Orlando Roque Silva, Alessandro Marco Rosini

194-214

On Process Management (PM) The applicability of Michael Hammer’s theory in Argentina

Hernán Bello, Leandro Adolfo Viltard

001-021

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