ISSN: 2236-269X

May - June 2021

Published: 2021-06-01

Editorial

Editorial Volume 12, Issue 4

Paulo Cesar Chagas Rodrigues

1203-1212

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Articles

The influence of corporate social responsibility on corporate brand equity: a study with structural equation modeling

Paulo Henrique Ceciliano, Paulo Roberto da Costa Vieira, Antônio Carlos Magalhães da Silva

815-831

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Service value stream management (SVSM) - a case study

Delmo Alves de Moura, Victor Carneiro Bonadio

832-855

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Vocational high school teachers' perceptions of organizational silence

Sinan Girgin, Ali İlker Gümüşeli

856-873

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Distribution channels (dc) in the technological industry - ideas for improvement in Argentina

Leandro Adolfo Viltard, Leandro Viltard

874-908

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Corporate social responsibility in times of crisis: business actions during the COVID-19 pandemic

Luiz Henrique Vieira da Silva, Cibele Roberta Sugahara, Denise Helena Lombardo Ferreira

909-927

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Quality of services: an application with customer complaint data from a telecommunication company

jorge alberto achcar, Daniel Marcos Godoy

928-944

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The impact of absenteeism and the relationship with emotional absence based on individual stories

Leandro Marcucci, Ruan Carlos dos Santos

945-963

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Competitiveness influence on global innovation of nations: a cross-sectional analysis

Ronaldo Leão de Miranda, Luís Fernando Irgang dos Santos, Giancarlo Gomes, Iara Regina dos Santos Parisotto

964-978

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Factors that influence the purchasing behavior of the consumer of natural products

Rhubens Ewald Moura Ribeiro, Pedro Henrique de Sousa Oliveira, Kaíque Barbosa de Moura, Cecília Rochele Silva de Abreu, Carlos Alberto de Sousa Ribeiro Filho, Luis Fernando Silva Monteiro, Denise Juliana Bezerra de Pontes Barbosa

979-996

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Do informal groups threaten organizations? Comparing group conflict management styles with supervisors

Shaysh Nazzal Alshammri

997-1018

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Impact of electronic word of mouth to the purchase intention - the case of Instagram

Vi Truc Ho, Nhan Trong Phan, Phuong Viet Le-Hoang

1019-1033

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Differences and similarities in the milk production chain: a comparative analysis with the states of Minas Gerais and Paraná

Adriano Oliveira Cruz, José Kennedy Lopes Silva, Elvis Magno da Silva, Antônio Carlos dos Santos, Luiz Marcelo Antonialli

1034-1051

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Restriction analysis: an applied view in a public educational institution of the Rio Grande do Sul

Lavinia Lopes de Mello, Débora Desconsi Sutero, Luis Carlos Alves da Silva, Maicon da Silva, Fernando Batista Bandeira da Fontoura

1052-1067

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Cleaner production alternatives for a cosmetics industry in Southern Bahia

Maricélia Almeida dos Santos, Bruna Borges Soares, Lucas Farias de Sousa, Edmar Costa Alves

1068-1086

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Local companies underperform: a comparative study of industries in Pakistan

Afaq Kazi, Seema Chandani

1087-1106

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The determinants of variables for the success of business models oriented for sharing: the view of Brazilian consumers

Bruno Roberto Santos, Ana Beatriz de Mello Moraes, Maria Augusta Soares Machado, Fabiana Madureira Nery

1107-1122

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Managerial styles and their relationship with job satisfaction in information technology companies

Anna Beatriz Bezerra Grecco, Daniel René Tasé Velázquez, Lorena Hernández Mastrapa

1123-1138

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Digital transformation in the manufacturing industry under the optics of digital platforms and ecosystems

Marcelo T. Okano, Samira N. Antunes, Marcelo Eloy Fernandes

1139-1159

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Supply chain contract selection in the healthcare industry: a hybrid mcdm method in uncertainty environment

Ieva Meidute-Kavaliauskiene, Shahryar Ghorbani

1160-1187

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Cross-cultural adaptation and reliability evaluation of the Lithuanian version of the keys questionnaire

Jolita Vveinhardt, Aurelija Ganusauskaitė

1188-1202

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