Integration in the chain: a case study on the collaboration in the chain of a resale company of parts for industrial equipment

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Inês Shinobu Chubachi
Wagner Roberto Garo Junior


The increasing market competition makes companies seek better results, through partnerships with suppliers, and it isnecessary to analyze and adapt to the requirements of customers and market. Thus, for the realization of this article, it is based on concepts of Logistics according to supply chain, intending to analyze operational processes and suggest improvements in results and competitive gains for collaboration in the chain of trade in pieces of industrial equipment company in the Greater São Paulo region. Therefore, we conducted literature searches through books and articles, as well as a case study, which in general, revealed that the supply chain of the studied company has great potential for improvement it once has modest integration actions compared to a model with a strategic focus and some deviations compared to the academic literature. Research results have shown issues such as ignorance of the subject proposed by the employees as well as the need to create alternatives to maximize the interaction between the sectors within the organization contributing more competitive solutions in addition to providing agility in the process as a whole. To carry out further research, it is recommended further study regarding the implementation of management information systems to improve some processes and, consequently, the outcome of that organization.


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