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Total Quality Management in the biopharmaceutical industry: "Planning and development of Quality Function Deployment (QFD) for the research and development of products and processes of human plasma derived products”

Sergio Alejandro Oviedo Albarracin

840-868

Models of Quality Management applied to organizations seeking to Innovation Management.

Tatiane Sartori, Andreas Dittmar Weise

55-70

Quality control of auditing: Ukrainian prospects

Nadiya Khorunzhak, Iryna Belova, Olha Zavytii, Viktor Tomchuk, Viktoriia Fabiianska

712-726

Perceived influence of relationship communication on insurance service quality and customer satisfaction

Andem Ita Effiong

234-258

The implementation and use of the "5s" and Kaizen program for the management of sewing offices of a middle family company

Wagner Cardoso, Edson Bassi, Jéssica Fernanda Bertosse, Rafael Mestre Saes, Jorge Alberto Achcar

767-784

Communities of practice and QFD method for green logistics in the cosmetics industry: a suggested review

Neusa Maria Andrade, Jair Gustavo de Mello Torres, Irapuan Glória Júnior, Pedro Luiz de Oliveira Costa Neto

380-393

The influence of brand awareness, brand association, and perceived quality toward consumers' purchase intention: a case of richeese factory, Jakarta

Etty Susilowati, Agatha Novita Sari

039-053

The effects of Electronic Word of Mouth (eWOM) on the adoption of consumer eWOM information

Phuong Viet Le-Hoang

1760-1777

New perspective in the design of quality management systems

José G. Vargas-Hernández, Patricia Calderón Campos, Felipe Palomares Salceda, Rebeca Almanza Jiménez

1059-1072

Value co-creation: a study of life quality at an university in the south Brazil

Maicon da Silva, Luis Carlos Alves da Silva, Flávio Régio Brambilla

833-852

Editorial Volume 7, Issue 2

Paulo Cesar Chagas Rodrigues, Carlos Antonio Louzada

1292-1298

The role of marketing mix and service quality on tourist satisfaction and loyalty at Samosir

Muhammad Elfi Azhar, Jufrizen Jufrizen, Muhammad Andi Prayogi, Maya Sari

1662-1678

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e-ISSN 2236-269X

The IJM&P Journal and the texts published here are licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Based on the work available at http://www.ijmp.jor.br. Additional authorizations to those granted under this license may be available at http://www.ijmp.jor.br.