Applied knowledge management in small design firms: case study

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Christian Donin
Eduardo Rizzatti
Karin Teresinha Geiger
Tatiane Sartori


Knowledge is the new strategic imperative of organizations. The ability to manage knowledge is a crucial part of any organizations operational processes. The creation and diffusion of knowledge have become ever more important factors in competitiveness. This paper investigates the Knowledge Management and flow information and in small design firms. It is divided into three main parts. The first part of this paper describes the importance of Knowledge Management for organizations are described together with responsibilities needed to ensure successful Knowledge Management implementations and the Spiral of Organizational Knowledge Creation conception. The second part approaches literature available about process and organizational structure and information flow related to Brazilian design firms. Finally, this paper presents a case study of small design office of Civil Engineering identifying organizational process, verifying the types of communication practices and identifying the types of dynamic process of The Spiral of Organizational Knowledge Creation, KM strategy and dynamic through Knowledge Transfer.


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Author Biographies

Christian Donin, Universidade de Santa Cruz do Sul

Departamento de Engenharia, Arquitetura e Ciências Agrárias

Eduardo Rizzatti, Universidade Federal de Santa Maria

Professor at Universidade Federal de Santa Maria. Doctorate in Civil Engineering at Universidade Federal de Santa Catarina, Master in Civil Engineering/Universidade Federal do Rio de Janeiro, bachelor's Civil Engineering/ Universidade Federal de Santa Maria. He has experience in Civil Engineering, focusing on Concrete Structures.

Karin Teresinha Geiger, CD Engenharia LTDA

Master in Corporate Finance at Universidade de Santa Cruz do Sul (UNISC). Bachelor in Economics /UNISC. She has solid experience in Business; she worked at Microsoft, Google and Best Buy. Papers published about Flow Information, Cost Management, Project Management.

Tatiane Sartori, Universidade Federal de Santa Maria

Doctoral student of the Graduate Program in Business Administration at Universidade Federal de Santa Maria (UFSM). Master in Production Engineering/UFSM and bachelor of Bilingual Executive Secretary/Universidade do Vale do Rio dos Sinos (UNISINOS). Tutor in the course of Industrial Automation for Industrial Technical College of Santa Maria and as Executive Secretary at UFSM. She has experience in Administration and Quality, with emphasis in Entrepreneurship and Innovation, Quality Management.


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