Reasons and benefits associated with ISO 9001 certification for sugar and ethanol companies

Main Article Content

Caio Stockler Ferreira
Eduardo Gomes Salgado
Carlos Eduardo Sanches Silva
Carlos Henrique Pereira Mello
Paulo Sampaio
صندلی اداری

Abstract

With increasing business competitiveness, companies have sought to adapt their processes and / or products to worldwide established quality standards in order to achieve a greater share of consumers having as favorable aspect the quality assurance of the products and/or services provided. It was observed that companies of different sizes have different challenges regarding the certification however, the degree of difficulty is the same for all of them. The objective of this paper is to verify the reasons for the implementation of ISO 9001, the obstacles encountered during the implementation, the benefits arising from the use of the quality management system and the degree of difficulty to implement this standard. This work was developed based on a survey involving companies certified with ISO 9001:2008 from the productive sector of sugar, ethanol and derivatives of sugarcane, located in all Brazilian states. It was observed that companies of different sizes have different challenges regarding the certification however the degree of difficulty is the same for all of them. Thus, we believe that expected results represent a very important contribution to examining the reasons, benefits and difficulties of the ISO 9001 to both, the companies and certification bodies, and to researchers.

Downloads

Download data is not yet available.

Article Details

Section
Articles

References

ALONSO-ALMEIDA, M. M.; MARIMON, F.; BERNARDO, M. (2013) Diffusion of quality standards in the hospitality sector. International Journal of Operations & Production Management, v. 33, n. 5, p. 504-527

AGGELOGIANNOPOULOS, D.; DROSINOS, E. H.; ATHANASOPOULOS, P. (2007) Implementation of a quality management system (QMS) according to the ISO 9000 family in a Greek small-sized winery: A case study. Food Control v. 18, n. 9, p. 1077–1085.

ALOLAYYAN, M. N. F.; ALI, K. A. M.; IDRIS, F.; IBREHEM, A. S. (2011) Advance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance. Total Quality Management & Business Excellence, v. 22, n. 12, p. 1371-1393.

ANDRADA, L. R.; ALMEIDA, M. D. M. A.; ANTÓN, J. M. R. (2011) Motivations and impacts in the firm and stakeholders of quality certification: Evidence from small- and medium-sized service enterprises. Total Quality Management & Business Excellence, v. 22, n. 8, p. 833-852.

BHUIYAN, N.; ALAM, N. (2004) ISO 9001:2000 Implementation – The North American Experience. Intenational Journal of Productivity and Performance Management, v. 53, p. 10-17.

BRASIL. Ministério da Agricultura: Cana-de-açúcar. Disponível em: www.agricultura.gov.br. Acesso em 18 de janeiro de 2011.

DEBNATH, N.; UZAL, R.; MONTEJANO, G.; RIESCO, D. (2010) Web application to improve police management performance. Seventh International Conference on Information Technology.

FINK, A.; KOSECOFF, J. (1998) How to conduct surveys – a step-by-step guide. 2ª. ed. Thousand Oaks, California, Sage Publications.

FORZA, C. (2002) Survey research in operations management: a process-based perspective. International Journal of Operations & Production Management, v. 22, n. 2, p. 152-194.

GIUFFRE, M. (1997a) Designing research survey design part one. Journal of PeriAnesthesia Nursing, v. 12, n. 4, p. 275-280.

GIUFFRE, M. (1997b) Designing research survey design part two. Journal of PeriAnesthesia Nursing, v. 12, n. 5, p. 358-362.

HAIR Jr, J. F.; ANDERSON, R. E.; TATHAM, R. L.; BLACK, W. C. (2005) Análise Multivariada de Dados. 5ª ed. Porto Alegre. Bookman.

HELLAND, I. S. (1988) On the Structure of Partial Least Squares Regression. Commun. Statist – Simula, v. 17, n. 2, p. 581.

HERAS, I.; IRADI, J.; CILLERUELO, E. (2008) ISO 9001 and residential homes for the elderly: a Delphi study. Managing Service Quality, v. 18, n. 3, p. 272-288.

ISO GENEVA (2000) International standard ISO 9001:2000 quality management systems—fundamentals and vocabulary in KIM, D. A Framework of Intellectual Capital Management Based on ISO 9001 Quality Management System: The Case Study of ISO 9001 Certified Public R&D Institute. Knowledge and Process Management. v. 16, n. 4, p. 162-173, 2009.

KARAPETROVIC, S.; WILLBORN, W. (2001) ISO 9000 quality management standards and financial investment services. The Service Industries Journal, v. 21, n. 2, p. 117-136.

KIM, J.; MUELLER, C. W. (1978) Introduction to Factor Analysis: What It is and How to Do It. Sage Publications, London.

LEVINE, D. I.; TOFFEL, M. W. (2010) Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers. Management Science, v. 56, n. 6, p. 978-996.

LEUNG, H. K. N.; CHAN, K. C. C.; LEE, T. Y. (1999) Costs and benefits of ISO 9000 series: a practical study. Internacional Journal of Quality & Reliability Management, v. 16, n. 7, p. 675-690.

MAGD, H.; CURRY, A. (2003) An empirical analysis of management attitudes towards ISO 9001:2000 in Egypt. The TQM Magazine, v. 15, n. 6, p. 381-390.

MALHOTRA, N. K. (2006) Pesquisa de Marketing: uma orientação aplicada. 4ª ed. Porto Alegre. Bookman. p. 720.

MELHADO, S. B.; OHASHI, E. A. M. (2004) A importância dos indicadores de desempenho nas empresas construtoras e incorporadoras com certificação ISO 9001:2000. Encontro Nacional de Tecnologia do Ambiente Construído. Anais. São Paulo.

NUNNALY, J. C.; BERNSTEIN, I. H. (1994) Psychometric theory. 3ª ed. New York. McGraw-Hill.

PINTO, S. H. B.; CARVALHO, M. M.; HO, L. L. (2006) Implementação de Programas de Qualidade: Um Survey em Empresas de Grande Porte no Brasil. Gestão e Produção, v. 13, n. 2, p. 191-203, mai-ago.

RAUBER, J. S.; BORGES, M. A. V.; MANUEL JR., M. L.; PACHECO, D. A. J. (2014) A critical analysis of quality management Implementation in a small brazilian company. Independent Journal of Management & Production, v. 5, n. 2, p. 398–416.

RODRIGUES, A. G.; SARAIVA, P.; SAMPAIO, P. (2011) ISO 9001 certification forecasting models, International Journal of Quality & Reliability Management, v. 28, n. 1, p. 5-26.

RUSJAN, B.; ALIC, M. (2010) Capitalising on ISO 9001 benefits for strategic results. International Jounal of Quality & Reliability Management, v. 27, n. 7, p. 756-778.

SAIZARBITORIA, I. H.; CASADESÚS, M.; MARIMÓN, F. (2011) The impact of ISO 9001 standard and the EFQM model: The view of the assessors. Total Quality Management & Business Excellence, v. 22, n. 2, p. 197-218

SALGADO, E. G.; SILVA, C. E. S.; MELLO, C. H. P.; SILVA, E. R. S. (2014) Difficulties encountered in ISO 9001:2008 implementation projects in incubated technology-based companies. International Journal for Quality Research, v. 8, n. 3, p. 357-369.

SAMPAIO, P.; SARAIVA, P.; RODRIGUES, A. G. (2009) ISO 9001 certification research: questions, answers and approaches. International Journal of Quality & Reliability Management. v. 26, n. 1, p. 38-58.

SAMPAIO, P.; SARAIVA, P.; RODRIGUES, A. G. (2011) ISO 9001 certification forecasting models, International Journal of Quality & Reliability Management, v. 28, n. 1, p. 5-26.

SCOPINHO, R. A. (2000) Qualidade Total, Saúde e Trabalho: Uma Análise em Empresas Sucroalcooleiras Paulistas. RAC, v. 4, n. 1, p. 93-112.

SENA, M. M.; POPPI, R. J. (2004) N-way PLS applied to simultaneous spectrophotometric determination of acetylsalicylic acid, paracetamol and caffeine. Journal of Pharmaceutical and Biomedical Analysis, v. 34, n. 27, p. 27-34.

SILVA, A. N. (2009) Modelagem do Planejamento Agregado da Produção de uma Usina Sucroalcooleira. Dissertação de Mestrado. Universidade Federal de Itajubá (UNIFEI). Itajubá-MG.

SOARES, S. S. S.; PAULILLO, L. F. O. (2008) Governança Corporativa em empresas sucroalcooleira e de biodiesel: o novo mercado enquanto estratégia de capitalização. Informações Econômicas. São Paulo. v. 38, n. 3, p. 37-46.

SOUZA JUNIOR, C. A. ; SALGADO, E. G.; NEVES, F. O.; ALVARENGA, A. D. (2014) Priorização de práticas de TQM na indústria farmacêutica. Espacios, v. 35, p. 7.

TALIB, F.; RAHMAN, Z.; QURESHI, M. N. (2011) Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries. Total Quality Management & Business Excellence, v. 22, n. 12, p. 1331–1351

YACOUB, F.; MACGREGOR, J. F. (2003) Analysis and optimization of a polyurethane reaction injection molding (RIM) process using multivariate projection methods. Chemometrics and Intelligent Laboratory Systems. v. 65, n. 1, p. 17-33.

فروشگاه اینترنتی