Use of bpm to redesign the container handling process: a brazilian retroportuary terminal case

Main Article Content

André Andrade Longaray
Paulo Roberto Munhoz
Alexandre Simão Albino
Tiago Machado Castelli

Abstract

This paper describes the proposal of redesign a handling containers process in a Brazilian retroportuary terminal, using Business Process Management - BPM - methodology. The paper employ applied research utilised through the different stages of a case study, as it embodies the various aspects that influence the implementation of the internal handling process of containers in the concerned organisation. The mapping of the process used allowed for an understanding of the activity flow in study. The new processes were mapped out and designed. Analysing them was evidenced a considerable 43% reduction in container handling in the proposed processes as compared to the current process. By analysing the data at the end of the study it was observed that the proposed redesign of the processes provided the organisation under study with the possibility of major improvements that had a significant positive impact on the robustness, dynamism, and understanding of its business activities.

Article Details

Section
Articles
Author Biography

André Andrade Longaray, Federal University of Rio Grande - Brazil

lecturer in operations research at ICEAC (Management and Accounting Institute).

 

References

ABPMP. (2009) Guide to the Business Process Management Body of Knowledge - (BPM CBOK GUIDE), ABPMP, Minnesota.

CHEN, L.; BOSTEL, N.; DEJAX, P.; CAI, J.; XI, L. (2007) A tabu search algorithm for the integrated scheduling problem of container handling systems in a maritime terminal. European Journal of Operational Research, v. 181, p. 40-58.

FORMENTO, H.; CHIODI, F.; CUSOLITO, F.; ALTUBE, L.; GATTI S. (2013) Key factors for a continuous improvement process. Independent Journal of Management & Production (IJM&P). v. 4, n. 2, p. 391-415. DOI: 10.14807/ijmp.v4i2.76.

HAMMER, M.; CHAMPY, J. A. (1993) Reengineering the Corporation: A Manifesto for Business Revolution, Harper Business Books, New York.

HAREYAMA, S.; SERIZAWA, T.; HAMADA, H.; BAN, T. (1998) Container handling apparatus and management system. USA Patents, nº 5.780.826, Jul., n. 14, p. 1-14.

NOTTEBOOM, T. (2002) Consolidation and contestability in the European container handling industry. Maritime Policy & Management: The flagship journal of international shipping and port research, v. 29, n. 3, p. 257-269.

OTTJES, J.; VEEKE, H.; DUINKERKEN, M.; RIJSENBRIJ, J.; LODEWIJKS, G. (2007) Simulation of a multiterminal system for container handling. Container Terminals and Cargo Systems. Springer, p. 15-36.

ROESCH, S. M. A. (2010) Projetos de estágio e de pesquisa em administração. São Paulo: Atlas.

STAHLBOCK, R.; VOß (2008) Operations research at container terminals: a literature update. OR Spectrum, v. 30, p. 1-52.

SUNGAU, J.; NDUNGURU, P. (2015) Business process re-engineering: a panacea for reducing operational cost in service organizations. Independent Journal of Management & Production (IJM&P), v. 6, n. 1, January-March, p. 141-168. DOI: 10.14807/ijmp.v6i1.248.

THEOFANIS, S.; BOILE, M. (2009) Empty marine container logistics: facts, issues and management strategies. GeoJournal, v. 74, n. 1, p. 51-65.

YEO, G.; SONG, D. (2006) An application of the hierarchical fuzzy process to container port competition: policy and strategic implications. Transportation, v. 33, n. 4, p. 409-422.

VACCA, I.; SALANI, M.; BIER LAIRE, M. (2010) Optimization of operations in container terminals: hierarchical vs integrated approaches. Transp-OR, STRC 2010, p. 1-15.