Evaluation of critical success factors through the use of mind map in the logistic process of a customs clearance commissioner in a brazilian company

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Jadir Perpétuo dos Santos
Iris Bento da Silva
Geraldo Cardoso de Oliveira Neto
Orlando Fontes Lima Junior
André Jacinto Nunes


The objective of this work is to present, by the means of Mind Map, the critical success factors of the project developed by a Customs Clearance Commissioner. The research methodology used is exploratory, through interviews, based on the Delphi technique to obtain consensus, combined with the exploratory-descriptive analysis of a case study. The case study was observed in an unsystematic way, with an unstructured questionnaire. The conclusions presented here reveal two critical success factors in the import of parts and pieces, that are compounds of machines and industrial equipment, showing that the Mind Map is an innovative application for managing logistics projects, enabling better visualization of critical points, which brings improvements in the planning of activities for areas of knowledge, applied to the deployment project developed by the Customs Clearance Commissioner.


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Author Biographies

Jadir Perpétuo dos Santos, Universidade Nove de Julho (UNINOVE)

Teacher-Doctor Universidade Nove de Julho - UNINOVE.   Doctorate

in Mechanical Engineering from UNICAMP, Masters in Business Administration from the University of São Paulo City, Specialization, Post Graduate in Production Engineering, Quality Engineering from Universidade São Judas Tadeu with a postgraduate degree in Management of Production teaching upper-level undergraduate and in Business Administration from the Municipal University of São Caetano do Sul. Teacher-Tutor course EAD and author. Author of the book: Reverse logistics, sustainability and education, expert in quality and production

Iris Bento da Silva, Universidade de São Paulo (USP)

Holds a Mechanical Engineering degree from the University of São Paulo (USP), a MSc and PhD in Mechanical Engineering from the State University of Campinas (UNICAMP) and a PostDoctoral degree from UNICAMP, Brazil. His industrial experience includes working in Brazil as a positional executive in the autoparts manufacturing for about 30 years at Eaton Corporation. He is a founding member of the Brazilian Academy of Quality. Nowadays, he is an Assistant Professor in Mechanical Engineering at the University of São Paulo (USP) in the Engineering School of São Carlos. His research interests include Lean Six Sigma in operations, Logistics and Manufacturing Engineering.

Geraldo Cardoso de Oliveira Neto, Universidade Nove de Julho (UNINOVE)

Holds a Bachelor's degree in business administration, specialist in quality management and productivity and an expert in personnel management, master in production engineering, PhD of production Engineering and PhD in business administration. He is currently a teacher and researcher of the production Engineering program the Ninth of July University (UNINOVE) in the line of research on operations management with a focus on eco-efficiency tools, logistics and supply chain management, reverse logistics and waste management, operations strategy and Advanced Methodologies in production engineering.

Orlando Fontes Lima Junior, Universidade Estadual de Campinas (UNICAMP)

Holds a Naval Engineering, MSc and PhD degrees in Transport Engineering from the School of Engineering of the of University of São Paulo (USP) and a PostDoctoral degree from UNICAMP. Sabbatical Studies at Bournemouth University, UK. He had 26 years of experience in the transports, logistics and service sector. He was the mayor of UNICAMP for four years and a Consultant in Logistics. He is a Professor in Transports and Logistics, and the Coordinator of LALT. His researches relate development of methodologies for evaluation of logistic services in freight villages, logistics in the service sector, logistics in organ transplantion, and logistics platform.

André Jacinto Nunes, Universidade Nove de Julho (UNINOVE)

Manager. Graduated from Universidade Nove July in 2012 in the course of management with an emphasis on international trading, and its line of research in managerial processes. In their experiments includes the import procedure and clearance, authorization of businesses in the RADAR system that oversees its operations.


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