Customers' preferences in selecting Islamic banks in Gulf Cooperation Council (GCC) countries
Article Sidebar
Main Article Content
Abstract
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
1. Proposal of Policy for Free Access Periodics
Authors whom publish in this magazine should agree to the following terms:
a. Authors should keep the copyrights and grant to the magazine the right of the first publication, with the work simultaneously permitted under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 that allows the sharing of the work with recognition of the authorship of the work and initial publication in this magazine.
b. Authors should have authorization for assuming additional contracts separately, for non-exclusive distribution of the version of the work published in this magazine (e.g.: to publish in an institutional repository or as book chapter), with recognition of authorship and initial publication in this magazine.
c. Authors should have permission and should be stimulated to publish and to distribute its work online (e.g.: in institutional repositories or its personal page) to any point before or during the publishing process, since this can generate productive alterations, as well as increasing the impact and the citation of the published work (See The Effect of Free Access).
Proposal of Policy for Periodic that offer Postponed Free Access
Authors whom publish in this magazine should agree to the following terms:
a. Authors should keep the copyrights and grant to the magazine the right of the first publication, with the work simultaneously permitted under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 [SPECIFY TIME HERE] after the publication, allowing the sharing of the work with recognition of the authorship of the work and initial publication in this magazine.
b. Authors should have authorization for assuming additional contracts separately, for non-exclusive distribution of the version of the work published in this magazine (e.g.: to publish in institutional repository or as book chapter), with recognition of authorship and initial publication in this magazine.
c. Authors should have permission and should be stimulated to publish and to distribute its work online (e.g.: in institutional repositories or its personal page) to any point before or during the publishing process, since this can generate productive alterations, as well as increasing the impact and the citation of the published work (See The Effect of Free Access).
d. They allow some kind of open dissemination. Authors can disseminate their articles in open access, but with specific conditions imposed by the editor that are related to:
Version of the article that can be deposited in the repository:
Pre-print: before being reviewed by pairs.
Post-print: once reviewed by pairs, which can be:
The version of the author that has been accepted for publication.
The editor's version, that is, the article published in the magazine.
At which point the article can be made accessible in an open manner: before it is published in the magazine, immediately afterwards or if a period of seizure is required, which can range from six months to several years.
Where to leave open: on the author's personal web page, only departmental websites, the repository of the institution, the file of the research funding agency, among others.
References
ABDUH, M.; KASSIM, S.; DAHARI, Z. (2012) Customer satisfaction and switching behavior in Islamic banking: evidence from Indonesia. School of Doctoral Studies (European Union) Journal, Table 1, p. 209–215. Retrieved from www.bi.go.id
AHMAD, K.; RUSTAM, G. A.; DENT, M. M. (2011) Brand preference in Islamic banking. Journal of Islamic Marketing, v. 2, n. 1, p. 74–82. DOI: 10.1108/17590831111115259
ALMOSSAWI, M. (2001) Bank selection criteria employed by college students in Bahrain: an empirical analysis. International Journal of Bank Marketing, v. 19, n. 3, p. 115–125. DOI: 10.1108/02652320110388540
AMIN, M.; ISA, Z. (2008) An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking. International Journal of Islamic and Middle Eastern Finance and Management, v. 1, n. 3, p. 191–209. DOI: 10.1108/17538390810901131
AMIN, M.; ISA, Z.; FONTAINE, R. (2013) Islamic banks: contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non-Muslim customers in Malaysia. International Journal of Bank Marketing, v. 31, n. 2, p. 79–97. DOI: 10.1108/02652321311298627
ASCARZA, E.; EBBES, P.; NETZER, O.; DANIELSON, M. (2017) Interest free banking in Turkey : a study of customer satisfaction and bank selection. Journal of Marketing Research, v. 54, n. 3, p. 347–363. DOI: 10.1509/jmr.15.0442
AWAN, H. M.; BUKHARI, K. S. (2011) Customer’s criteria for selecting an Islamic bank: evidence from Pakistan. Journal of Islamic Marketing, v. 2, n. 1, p. 14–27. DOI: 10.1108/17590831111115213
BASHIR, A.-H. M. (1999) Risk and proftablity measures in Islamic banks : the case of two Sudanese banks. Islamic Economic Studies, v. 6.
CRONIN, J. J.; TAYLOR, S. A. (1992) Measuring service quality: a reexamination and extension. Journal of Marketing, v. 56, n. 3, p. 55. DOI: 10.2307/1252296
DELENER, N. (1994) Religious contrasts in consumer decision behaviour patterns: their dimensions and marketing implications. European Journal of Marketing, v. 28, n. 5, p. 36–53. DOI: 10.1108/03090569410062023
DUSUKI, A. W.; ABDULLAH, N. I. (2007) Maqasid al-Shari`ah, Maslahah, and corporate social responsibility. The American Journal of Islamic Social Sciences, v. 24, n. 1, p. 25–45. DOI: 10.1007/978-3-642-40535-8
ECHCHABI, A.; OLANIYI, O. N. (2012) Malaysian consumers’ preferences for Islamic banking attributes. International Journal of Social Economics, v. 39, n. 11, p. 859–874. DOI: 10.1108/03068291211263907
EROL, C.; KAYNAK, E. (1990) Conventional and Islamic banks: patronage behaviour of Jordanian customers. International Journal of Bank Marketing, v. 8, n. 4, p. 25–35. DOI: 10.1108/02652329010004231
EROL, G.; EL-BDOUR, R. (1989) Attitudes, behaviour, and patronage factors of bank customers towards Islamic banks. International Journal of Bank Marketing, v. 7, n. 6, p. 31–37. DOI: doi:10.1108/02652328910132060
FAROOK, S.; KABIR HASSAN, M.; LANIS, R. (2011) Determinants of corporate social responsibility disclosure: the case of Islamic banks. Journal of Islamic Accounting and Business Research, v. 2, n. 2, p. 114–141. DOI: 10.1108/17590811111170539
FOMBRUN, C. J.; VAN RIEL, C. B. M. (1997) The reputational landscape. Corporate Reputation Review, v. 1, n. 1, p. 5–13. DOI: 10.1057/palgrave.crr.1540024
GAIT, A.; WORTHINGTON, A. (2008) An empirical survey of individual consumer, business firm and financial institution attitudes towards Islamic methods of finance. International Journal of Social Economics. DOI: 10.1108/03068290810905423
HAQUE, A.; OSMAN, J.; ZAKI, A.; ISMAIL, H. (2009) Factor influences selection of Islamic banking: a study on Malaysian customer preferences. American Journal of Applied Sciences, v. 6, n. 5, p. 922–928.
HARON, S.; AHMAD, N.; PLANISEK, S. L. (1994) Bank patronage factors of Muslim and Non‐Muslim customers. International Journal of Bank Marketing, v. 12, n. 1, p. 32–40. DOI: 10.1108/02652329410049599
HEGAZY, I. A. (1995) An empirical comparative study between Islamic and commercial banks selection criteria in Egypt. International Journal of Commerce and Management, v. 5, n. 3, p. 46–61. DOI: 10.1108/eb047313
HOSSAIN, M.; LEO, S. (2009) Customer perception on service quality in retail banking in Middle East : the case of Qatar. International Journal of Islamic and Middle Eastern Finance and Management, v. 2, n. 4, p. 338–350. DOI: 10.1108/17538390911006386
ISLAMIC FINANCIAL SERVICES BOARD. (2017) Islamic financial services industry. Islamic financial serIvices industry stability report 2017. Retrieved from http://www.ifsb.org
ISLAMIC FINANCIAL SERVICES BOARD. (2018) Islamic financial services industry stability report.
LEE, K. H.; ULLAH, S. (2011) Customers’ attitude toward Islamic banking in Pakistan. International Journal of Islamic and Middle Eastern Finance and Management, v. 4, n. 2, p. 131–145. DOI: 10.1108/17538391111144524
MANSOUR, W.; BEN ABDELHAMID, M.; MASOOD, O.; NIAZI, G. S. K. (2010) Islamic banking and customers’ preferences : the case of the UK. Qualitative Research in Financial Markets, v. 2, n. 3, p. 185–199. DOI: 10.1108/17554171011091746
METAWA, S. A.; ALMOSSAWI, M. (1998) Banking behavior of Islamic bank customers : Perspectives and implications. International Journal of Bank Marketing, v. 16, n. 7, p. 299–313. DOI: 10.1108/02652329810246028
MOHAMAD, S.; SORI, Z. M.; SHAH, M. (2015) Shariah governance: effectiveness of shariah committees in Islamic banks in Malaysia. SSRN. DOI: 10.2139/ssrn.2555373
NASER, K.; JAMAL, A.; AL-KHATIB, K. (1999) Islamic banking: A study of customer satisfaction and preferences in Jordan. International Journal of Bank Marketing, v. 17, n. 3, p. 135–151. DOI: 10.1108/02652329910269275
AHMAD, N.; HARON, S. (2000) Perceptions of Malaysian corporate customers towards Islamic banking products & services. International Journal of Islamic Financial Services, v. 3, n. 4, p. 1–16.
OKUMUS, H. S.; GENC, E. G. (2013) Interest free banking in Turkey : a study of customer statisfaction and bank selection. Euoropen Scientific Jounal, v. 9, n. 16, p. 1857–7881.
OTHMAN, A.; OWEN, L. (2001) The multi dimensionality of carter model to measure customer service quality (SQ) in Islamic banking industry: a study in Kuwait finance house. International Journal of Islamic Financial Services, v. 3, n. 4, p. 1–12.
PAUL, J.; MITTAL, A.; SRIVASTAV, G. (2016) Impact of service quality on customer satisfaction in private and public sector banks. International Journal of Bank Marketing, v. 34, n. 5, p. 606–622. DOI: 10.1108/IJBM-03-2015-0030
PETTICREW, M.; ROBERTS, H. (2006) Systematic Reviews in the Social Sciences: A Practical Guide. Blackwell. DOI: 10.1027/1016-9040.11.3.244
RAHMAN, A. A.; BUKAIR, A. A.; AWADH BUKAIR, A. (2013) The influence of the shariah supervision board on corporate social responsibility disclosure by Islamic Banks of Gulf Co-Operation Council Countries. Asian Journal of Business and Accounting, v. 6, n. 2, p. 2013.
RAMDHANI, M. A.; RAMDHANI, A.; KURNIATI, D. M. (2011) The influence of service quality toward customer satisfaction of Islamic sharia bank. Australian Journal of Basic and Applied Sciences, v. 5, n. 9, p. 1099–1104. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-81755188001&partnerID=MN8TOARS
STAFFORD, M. R. (1996) Demographic discriminators of service quality in the banking industry. Journal of Services Marketing, v. 10, n. 4, p. 6–22. DOI: 10.1108/08876049610124554
SAQIB, L.; FAROOQ, M. A.; ZAFAR, A. M. (2016) Customer perception regarding Sharī‘ah compliance of Islamic banking sector of Pakistan. Journal of Islamic Accounting and Business Research, v. 7, n. 4, p. 282–303. DOI: 10.1108/JIABR-08-2013-0031
SIDDIQUE, M. N.-E.-A. (2012) Bank selection influencing factors : A study on customer preferences with reference to rajshahi city. Asian Business Review, v. 1, n. 1, p. 80–87. DOI: 10.18034/abr.v1i1.340
SOUIDEN, N.; RANI, M. (2015) Consumer attitudes and purchase intentions toward Islamic banks : the influence of religiosity. International Journal of Bank Marketing, v. 33, n. 2, p. 143–161. DOI: 10.1108/IJBM-10-2013-0115
TAMEME, M.; ASUTAY, M. (2012) An empirical inquiry into marketing Islamic mortgages in the UK. International Journal of Bank Marketing, v. 30, n. 3, p. 150–167. DOI: 10.1108/02652321211222531
LEVESQUE, G. H. G. M. T. (1996) Determinants of customer satisfaction in retail banking. Transportation Research Record, v. 14, n. 7, p. 12–20.
USMAN, H. (2015) The role of religious norms in selectionof Islamic banking. Al-Iqtishad, v. 7, n. 1, p. 31–44.
VAN ALPHEN, A.; HALFENS, R.; HASMAN, A.; IMBOS, T. (1994) Likert or Rasch? Nothing is more applicable than good theory. Journal of Advanced Nursing, v. 20, n. 1, p. 196–201. DOI: 10.1046/j.1365-2648.1994.20010196.x
BOYD, W. L.; LEONARD, M.; WHITE, C. (1994a) Customer preferences for financial services: an analysis. International Journal of Bank Marketing, v. 12, n. 1, p. 9–15.
ZAINOL, Z.; SHAARI, R.; ALI, H. M. (2009) A comparative analysis on bankers’ perceptions on Islamic banking. International Journal of Business and Management, v. 3, n. 4, p. 157–168. DOI: 10.5539/ijbm.v3n4p157
ZAMEER, H.; TARA, A.; KAUSAR, U.; MOHSIN, A. (2015) Impact of service quality, corporate image and customer satisfaction towards customers’ perceived value in the banking sector in Pakistan. Marketing Intelligence and Planning, v. 33, n. 4, p. 442–456. DOI: 10.1108/IJBM-01-2014-0015.