Organizational culture in the hospitality industry a bibliometric analysis and systematic literature review

Main Article Content

Jose Efren Leyva-Duarte
Maria Teresa de la Garza Carranza
José de Jesús Chávez Martínez
Francisco Javier Pinedo-de-Anda
Juan Cayetano Niebla Zatarain
José Porfirio González Farías
صندلی اداری

Abstract

Hospitality Industry has a particular context, it is broadly competitive, and in permanent change. An organizational culture can improve the results of different organizations. This study evaluates the organizational culture research in the field of the hospitality industry to obtain an understanding of its actual situation and future. The study used bibliometric analysis and systematic literature review to examine publications of five journals about hospitality in the Web of Science database, from 1980 to April 2019. Findings indicate that hotels are the main field of research of the hospitality industry, and the quantitative methodology approach is the most used. Moreover, it shows three paths of recent research for future analysis.

Downloads

Download data is not yet available.

Article Details

Section
Articles

References

ASREE, S.; ZAIN, M.; RAZALLI, M. R. (2010) Influence of leadership competency and organizational culture on responsiveness and performance of firms. International Journal of Contemporary Hospitality Management, n. 22, p. 500-516.

AZIC, M. L. (2017) The impact of hotel employee satisfaction on hospitability performance. Tourism and Hospitality Management-Croatia, n. 23, p. 105-117.

BAKER, R. N.; HASTINGS, S. O. (2016) Texting in their pockets: Millennials and rule violations in the hospitality industry. Journal of Hospitality and Tourism Management, n. 29, p. 33-40.

BARROWS, C. W.; POWERS, T.; REYNOLDS, D. (2012) Introduction to the hospitality industry, 8 ed. Hoboken, New Jersey: John Wiley & Sons, I.

BAVIK, A. (2016a) Developing a new hospitality industry organizational culture scale. International Journal of Hospitality Management, n. 58, p. 44-55.

BAVIK, A. (2016b) Identification of organizational culture in the hospitality industry. In: KOZAK, M.; KOZAK, N. (eds.) Tourism and Hospitality Management. Bingley: Emerald Group Publishing Ltd. p. 197-210.

BELLOU, V.; ANDRONIKIDIS, A. I. (2009) Examining organizational climate in Greek hotels from a service quality perspective. International Journal of Contemporary Hospitality Management, n. 21, p. 294-307.

BROWNELL, J. (2008) A commentary on "Leading change with the 5-P Model: 'Complexing' the Swan and Dolphin Hotels at Walt Disney World. Cornell Hospitality Quarterly, n. 49, p. 206-210.

CAPUTO, A.; MARZI, G.; PELLEGRINI, M. M.; RIALTI, R. (2018) Conflict management in family businesses: A bibliometric analysis and systematic literature review. International Journal of Conflict Management, v. 29, n. 4, p. 519-542.

CHANG, H. P.; MA, C. C. (2015). Managing the service brand value of the hotel industry in an emerging market. International Journal of Hospitality Management, n. 47, p. 1-13.

CHEN, R. X. Y.; CHEUNG, C.; LAW, R. (2012) A review of the literature on culture in hotel management research: What is the future? International Journal of Hospitality Management, n. 31, p. 52-65.

CHEN, W. J. (2013) Factors influencing internal service quality at international tourist hotels. International Journal of Hospitality Management, n. 35, p. 152-160.

CHEN, W. J.; CHENG, H. Y. (2012) Factors affecting the knowledge sharing attitude of hotel service personnel. International Journal of Hospitality Management, n. 31, p. 468-476.

CHIANG, C. F.; JANG, S. (2008) The antecedents and consequences of psychological empowerment: the case of Taiwan's hotel companies. Journal of Hospitality & Tourism Research, n. 32, p. 40-61.

CHOUDHURY, N.; MCINTOSH, A. (2013) Retaining students as employees: Owner operated small hospitality businesses in a university town in New Zealand. International Journal of Hospitality Management, n. 32, p. 261-269.

DATTA, A.; SINGH, R. (2018) Determining the dimensions of organizational climate perceived by the hotel employees. Journal of Hospitality and Tourism Management, n. 36, p. 40-48.

DAWSON, M.; ABBOTT, J.; SHOEMAKER, S. (2011) The Hospitality Culture Scale: A measure organizational culture and personal attributes. International Journal of Hospitality Management, n. 30, p. 290-300.

ERHARDT, N.; MARTIN-RIOS, C.; HECKSCHER, C. (2016) Am I doing the right thing? Unpacking workplace rituals as mechanisms for strong organizational culture. International Journal of Hospitality Management, n. 59, p. 31-41.

GJERALD, O.; OGAARD, T. (2010) Exploring the measurement of basic assumptions about guests and co-workers in the hospitality industry. International Journal of Contemporary Hospitality Management, n. 22, p. 887-909.

GJURASIC, M.; LONCARIC, D. (2018) Internal market orientation and organizational citizenship behavior in the hospitality industry - a literature review. Ekonomska Misao I Praksa-Economic Thought and Practice, n. 27, p. 157-176.

HAN, H. (2012) The Relationship among Corporate Culture, Strategic Orientation, and Financial Performance. Cornell Hospitality Quarterly, n. 53, p. 207-219.

HON, A. H. Y. (2012) When competency-based pay relates to creative performance: The moderating role of employee psychological need. International Journal of Hospitality Management, n. 31, p. 130-138.

HON, A. H. Y.; LEUNG, A. S. M. (2011) Employee Creativity and Motivation in the Chinese Context: The Moderating Role of Organizational Culture. Cornell Hospitality Quarterly, n. 52, p. 125-134.

HUANG, J.; LI, W. W.; QIU, C. H.; YIM, F. H. K.; WAN, J. B. (2016) The impact of CEO servant leadership on firm performance in the hospitality industry. International Journal of Contemporary Hospitality Management, n. 28, p. 945-968.

JOGARATNAM, G. (2017) How organizational culture influences market orientation and business performance in the restaurant industry. Journal of Hospitality and Tourism Management, n. 31, p. 211-219.

KAO, C. Y.; TSAUR, S. H.; WU, T. C. (2016) Organizational culture on customer delight in the hospitality industry. International Journal of Hospitality Management, n. 56, p. 98-108.

KARATEPE, O. M. (2013) The effects of work overload and work-family conflict on job embeddedness and job performance The mediation of emotional exhaustion. International Journal of Contemporary Hospitality Management, n. 25, p. 614-634.

KASEMSAP, K.; SOOD, T. (2017) Promoting Service Innovation and Knowledge Management in the Hospitality Industry, Hersey, Igi Global, p. 243-279.

KIM, M.; VOGT, C. A.; KNUTSON, B. J. (2015) Relationships among customer satisfaction, delight, and loyalty in the hospitality industry. Journal of Hospitality & Tourism Research, n. 39, p. 170-197.

KRUJA, D.; HA, H.; DRISHTI, E.; OELFKE, T. (2016) Empowerment in the Hospitality Industry in the United States. Journal of Hospitality Marketing & Management, n. 25, p. 25-48.

KUSLUVAN, S.; KUSLUVAN, Z.; ILHAN, I.; BUYRUK, L. (2010) The Human Dimension A Review of Human Resources Management Issues in the Tourism and Hospitality Industry. Cornell Hospitality Quarterly, n. 51, p. 171-214.

LAW, R.; FONG, D. K. C.; CHAN, I. C. C.; FONG, L. H. N. (2018) Systematic review of hospitality CRM research. International Journal of Contemporary Hospitality Management, n. 30, p. 1686-1704.

LEYVA-DUARTE, J. E.; CHAVEZ, J. J.; PINEDO-DE-ANDA, F. J.; NIEBLA, J. C. (2019) Bibliometric analysis of Organizational culture in Business economics of Web of Science, 1980-2018. Nova Scientia, v. 11, n. 22, p. 478-500.

LOPEZ-FERNANDEZ, M. C.; SERRANO-BEDIA, A. M.; PEREZ-PEREZ, M. (2016) Entrepreneurship and Family Firm Research: A Bibliometric Analysis of An Emerging Field. Journal of Small Business Management, n. 54, p. 622-639.

MASCARENHAS, C.; MARQUES, C. S.; GALVAO, A. R.; SANTOS, G. (2017). Entrepreneurial university: towards a better understanding of past trends and future directions. Journal of Enterprising Communities-People and Places of Global Economy, v. 11, n. 3, p. 316-338.

NAZARIAN, A.; ATKINSON, P.; FOROUDI, P. (2017) Influence of national culture and balanced organizational culture on the hotel industry's performance. International Journal of Hospitality Management, n. 63, p. 22-32.

O'NEILL, J. W. (2012a) The determinants of a culture of partying among managers in the hotel industry. International Journal of Contemporary Hospitality Management, n. 24, p. 81-96.

O'NEILL, J. W. (2012b) Face time in the hotel industry: an exploration of what it is and why it happens. Journal of Hospitality & Tourism Research, n. 36, p. 478-494.

PIZAM, A. (2009) What is the hospitality industry and how does it differ from the tourism and travel industries? International Journal of Hospitality Management, n. 28, p. 183-184.

PIZAM, A. (2018) Hospitality as an Organizational Culture. International Journal of Hospitality Management, n. 71, p. III-III.

QIN, Y.; LI, B.; YU, L. (2015) Management innovations in a Chinese hotel company: the case of 7 Days Inn. International Journal of Contemporary Hospitality Management, n. 27, p. 1856-1880.

RAHIMI, R. (2017) Customer relationship management (people, process and technology) and organizational culture in hotels Which traits matter? International Journal of Contemporary Hospitality Management, n. 29, p. 1380-1402.

RAHIMI, R.; GUNLU, E. (2016) Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective Case of a chain hotel in the UK. International Journal of Contemporary Hospitality Management, n. 28, p. 89-112.

REYES-SANTIAGO, M. R.; SÁNCHEZ-MEDINA, P. S.; DÍAZ-PICHARDO, R. (2017) Eco-innovation and organizational culture in the hotel industry. International Journal of Hospitality Management, n. 65, p. 71-80.

SIMONS, T.; PARKS, J. M.; TOMLINSON, E. C. (2018) The Benefits of Walking Your Talk: Aggregate Effects of Behavioral Integrity on Guest Satisfaction, Turnover, and Hotel Profitability. Cornell Hospitality Quarterly, n. 59, p. 257-274.

SINGH, R. (2015) Empirical Examination of the Impact of Total Quality Services on Hospitality Industry Business. Journal of Quality Assurance in Hospitality & Tourism, n. 16, p. 389-413.

SUN, S.; LEE, P.; LAW, R. (2019) Impact of cultural values on technology acceptance and technology readiness. International Journal of Hospitality Management, n. 77, p. 89-96.

UBEDA-GARCIA, M.; CLAVER-CORTES, E.; MARCO-LAJARA, B.; GARCIA-LILLO, F.; ZARAGOZA-SAEZ, P. C. (2018) Continuous innovation in the hotel industry The development of organizational ambidexterity through human capital and organizational culture in Spanish hotels. International Journal of Contemporary Hospitality Management, n. 30, p. 3609-3631.

VAN ECK, N. J.; WALTMAN, L. (2010) Software survey: VOSviewer, a computer program for bibliometric mapping. Scientometrics, p. 84, p. 523-538.

WANG, Y. C.; RYAN, B.; YANG, C. E. (2019) Employee brand love and love behaviors: Perspectives of social exchange and rational choice. International Journal of Hospitality Management, n. 77, p. 458-467.

XIAO, Q.; O'NEILL, J. W. (2010) Work-family balance as a potential strategic advantage: a hotel general manager perspective. Journal of Hospitality & Tourism Research, n. 34, p. 415-439.

YANG, J. T. (2012) Effects of ownership change on organizational settings and strategies in a Taiwanese hotel chain. International Journal of Hospitality Management, n. 31, p. 428-441.

YOUN, H.; KIM, J. H.; SONG, H. Q. (2017) The leading causes and consequences of citizenship pressure in the hotel industry. International Journal of Contemporary Hospitality Management, n. 29, p. 1541-1559.

ZHAO, X. Y.; GHISELLI, R.; LAW, R.; MA, J. (2016) Motivating frontline employees: Role of job characteristics in work and life satisfaction. Journal of Hospitality and Tourism Management, n. 27, p. 27-38.

ZUPIC, I.; CATER, T. (2015) Bibliometric Methods in Management and Organization. Organizational Research Methods, n. 18, p. 429-472.

فروشگاه اینترنتی